CSMO's Culture of Excellence
Take care of the patient: treat every patient as a treasured loved one and go the extra mile
Honor commitments: be fanatic about response time, follow up on everything and be on time
Communicate to be understood: speak straight, speak up when you need help and get the facts
Do the right thing, even when no one is looking: speak up, be impeccable with your word and make mistakes right
Practice blameless problem solving: learn from every experience and be creative when developing solutions
Be obsessive about organization and efficiency: pay attention to details and keep a clean, orderly work area
Make quality personal: be a fanatical patient advocate, bring your A game and take pride in everything you do
Find a way: start with yes, create win/win solutions, show initiative and be relentless about improvement
Look ahead and anticipate: be process oriented, solve problems before they happen and keep learning
Create a tone of friendliness and warmth: give positive affirmations, show compassion and pay attention to every interaction
Take ownership: be accountable, do your part and then some, deliver results and finish what you start
Complement others' strengths and weaknesses: share knowledge, assume positive intent and embrace differences
Listen generously: give undivided attention, listen to understand, be present, and listen with care and empathy
Get clear on expectations: discuss expectations up front, agree on objectives and deadlines, and confirm understanding
Keep things fun: smiles are contagious, laugh every day, keep perspective and celebrate others' victories