Requesting Patient Medical Records

  • To get started, please click the link below. We kindly ask that you use this online option rather than making the request at one of our offices, as in-person submissions may delay processing.
  • There is no charge for your medical records. There is a $15 fee for digital images if you need imaging – like MRI, X-Ray, or a CT Scan. Please use the same link below. Payment is required at the time of submission.
  • Our standard turnaround time is 5–7 business days from the time of submission. Please note that medical records requests not submitted through this online process may take longer to complete.
  • If you have questions or need assistance, please contact us by text or phone at 423-375-0120. For the fastest response, we recommend texting.

Medical Record Amendment Instructions

All requests to correct or amend documentation in your medical record must be submitted in writing to the Center for Sports Medicine and Orthopaedics.

Instructions

Review your medical records to confirm the information you want amended, removed or do not agree with. Notes are never deleted in their entirety, however incorrect information in the note can be corrected.

Complete the Amendment Request Form below and provide as much detail as possible.

The information will be reviewed by the authoring provider, who will determine the plan of action on the amendment. If denied by the provider, we will inform you in writing with the reason for denial.

There is no charge to obtain copies of your corrected medical records. If you are requesting diagnostic imaging (e.g., X-rays, MRI, or CT scans), a separate fee will apply. Once your request has been processed, your corrected medical records will be securely delivered to the email address you provide.

Under federal regulations (HIPAA) the hospital must reply within 60 days of receipt of the completed form. In the rare instance we need more than 60 days, we will let you know in writing an extension is needed of no more than 30 days to complete the request.

If you have additional questions about this process, please call (423) 697-8738.