Center for Sports Medicine & Orthopaedics is piloting a new express digital check-in system at our McCallie Avenue & Gunbarrel offices locations beginning Thursday, March 27. This innovative system is an important shift toward a more streamlined and patient-focused experience – helping patients save time and empowering them to take a more active role in managing their healthcare.
“Implementing a digital check-in system is a significant step forward in enhancing the patient experience and optimizing our workflow. By streamlining the check-in process, we’re reducing wait times, improving accuracy in patient records, and allowing our staff to focus more on providing exceptional care,” says Becky Farmer, CEO at Center for Sports Medicine & Orthopaedics. “This technology also offers greater privacy, efficient insurance verification, and the convenience of completing forms at home—an approach that resonates with today’s patients. It’s a win for both our patients and our practice as we continue to innovate and elevate the standard of care.”
What you can expect with the new system:
- Efficient Check-In: Forget the long wait times at the front desk. Our digital kiosks and QR codes posted at each location ensure a fast, secure check-in experience.
- Payment and Billing: Effortlessly make payments, review billing information and access insurance details at the kiosk or from your phone.
- Review Medical History: Keep your medical history updated, giving our team real-time updates on your health.
- Appointment Reminders: Receive appointment reminders and updates with pre-check links sent directly to your phone. Pro-tip – stay opted in for notifications to avoid delays.
“We get that new technology can be a bit overwhelming, but our team is here to guide you through using the kiosk and QR code options and to address any questions,” says Connie Roberts, COO at CSMO. “We want to be as adaptable to new technologies as our physicians are at adding new treatments that make a difference for our patients. Ensuring a seamless transition for you is our top priority.”
If you have any questions or concerns, please reach out to our friendly staff. We are here to assist you and ensure that your experience at Center for Sports Medicine & Orthopaedics remains exceptional.
